- Do I need to book?
No, although it is advisable to avoid disappointment. If you turn up on spec we will try and fit you in as soon as possible. However, at busy times this may mean a wait of several hours…
- Can I bring my own food and drinks?
Our seating areas are for use by customers who have purchased food and drink from our cafe. Therefore, we request you do not bring food or drink for consumption on to our premises.
- Do I need to pay in full when I book?
Not at present. You can pay in person using cash or credit/debit card. Click here for our address. For bookings we require a £10 non refundable deposit.
- Will I get a refund if I cancel my booking?
No, all advance bookings are non refundable. However, you may move your booking to another date and/or time subject to availability. You must pay a re-booking fee every time you change the date and/or time of your booking.
- How often do you run games?
Games run every 20 minutes, starting on the hour, 20 past and 20 to the hour. Each game session includes 15 minutes play time.
- What is the minimum age and height?
All players must be at least 7 years old and 1.1m high. The build and character of young children should also be considered. If in doubt please ask a member of staff.
- Are there any health restrictions on who can play?
Laser Quest is not suitable for anyone wearing a Pace-Maker or similar device. Asthmatics and epileptics can play but should advise a member of staff beforehand.
- Is it suitable for wheelchair users?
Wheelchair users have enjoyed our Laser Quest experience for over 20 years. To make access even easier we’ve moved our Airlock to allow wheel chair access and removed all steps from our arena.
- What should I wear?
Dark, comfortable clothing with flat shoes with a sole that grips. No high heels.