Laser Quest Stourbridge Ltd (‘The Company’) considers the safety of its visitors to be of the utmost importance and endeavours to ensure that the high standards set by the company are complied with by everyone who visits the site. Only visitors who are willing to comply with the Terms and Conditions as set out below will be allowed entry to the site.

Terms and Conditions

We are sure that you will wish to assist us in ensuring the site and facilities therein remain a safe place in which to enjoy a fun-filled experience. To assist in ensuring your safety, CCTV is in operation throughout the site.

1.      Condition of Entry

1.1.   Visitors are admitted to the site subject to the site regulations which are displayed at the main entrance to the site.

2.      Refund and Cancellation Policy

2.1.   The Company can be contacted at:

Trading Address: Laser Quest Stourbridge Ltd, The Warehouse, High Street, Amblecote, Stourbridge, DY8 4DG, England.

Registered Office: Laser Quest Stourbridge Ltd, The Warehouse, High Street, Amblecote, Stourbridge, DY8 4DG, England.

Registered in England & Wales Company No. 2777416         Telephone: 01384 443939   E-mail: info@lasergames.co.uk

2.2.   Please note that for any advanced bookings you will be charged a non refundable deposit.  The deposit amount may be up to 100 percent of the total cost of the booking including any extras.

2.3.   Should you bring less players on the day than you have booked for we reserve the right to charge you up to £3.00 per person not in attendance.

2.4.   Customers may change or move their booking once up to 2 weeks prior to their booking subject to availability. Any further changes may be subject to an additional fee.

2.5.   The Company reserves the right to transfer bookings to another date at any time.

2.6.   All Laser Quest games are non refundable. Should you need to cancel your booking you will lose your deposit. In unfortunate circumstances the management reserves the right to refund deposits.

2.7.   A complimentary game voucher may be offered at the discretion of the Shift Supervisor.

3.      Things you need to do

3.1.   At all times children are the responsibility of the supervising adult.

3.2.   Due to the size of the Laser Quest equipment and the nature of the game, it is deemed unsuitable for children under the age of 6

3.3.   One adult must accompany each child aged 6 years old

3.4.   The Company does not provide services of supervision to children using the site.

3.5.   Crew members are present to ensure the correct use of the Laser Quest equipment, access first aid facilities and to implement the site rules.

3.6.   Turn off your mobile phones at all times during your Laser Quest experience.

3.7.   Have one responsible adult to accompany every eight children under 12 years old.

3.8.   Wear flat or low heeled shoes with a sole that grips.

4.      Health Advice

4.1.   Any person with a medical condition should consider that Laser Quest is a game that requires significant physical exertion.

4.2.   Laser Quest is not suitable for anyone wearing a Pace-Maker or similar device.

4.3.   Asthmatics and epileptics must advise a member of staff prior to their game. Asthmatics are advised to bring their inhaler.

5.      Game Rules

5.1.   No running or walking faster than the speed necessary to stop in the distance that you can see is clear.

5.2.   No physical contact, with either other players or the arena scenery.

5.3.   No climbing, sitting or lying down.

5.4.   No abusive language.

5.5.   Sportsman-like behaviour at all times.

6.      House Rules

6.1.   No photography.

6.2.   No  food or drink in the briefing room, airlock or game arena.

6.3.   No alcohol, no smoking, and no chewing gum.

6.4.   Anyone deemed to be under the influence of intoxicating beverages or illegal substances will be refused entry to the site.

7.      Game sessions

7.1.   Game sessions are 20 minutes and include kit up time.

7.2.   Playing time is approximately 15 minutes but may vary depending on the time taken to kit up the players.

7.3.   Game sessions may be delayed.

7.4.   Late arrivals may miss their games, in which case no refund will be given.

7.5.   General public games are open to players of all ages and abilities.

8.      Cover Charges

8.1.   Customers bringing their own food (Sat-Sun) and/or drink (Mon-Sun) will be subject to a cover charge of £1 per person. Excludes birthday cakes.

8.2.   Lost button cell tags will be charged for at £5 each.

9.      General

9.1.   All players participate in Laser Quest at their own risk.

9.2.   Whilst every effort is made to maintain 28 operational packs there may be occasions when this is not possible.

9.3.   All laser packs use class 1 equivalent lasers.

9.4.   Laser Quest is played in a dark, unfamiliar environment with theatrical stage fog. If you are unsure about whether this is suitable or not please discuss your concerns with a member of staff.

9.5.   Scorecards, food and merchandise are subject to availability.

9.6.   From time to time the Company or other authorised parties carry out photography and/or video recording at the venue, which may feature visitors. By accepting these Terms and Conditions, you agree that the Company or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with the Company or such authorised party (as the case may be).

9.7.   The Company does not accept responsibility for lost or damaged possessions.

9.8.   The Company does not accept liability for loss or injury of whatever nature, caused through misuses of the equipment or lack of parental supervision or failure to comply with the Terms and Conditions.

9.9.   The company reserves the right to alter times, attractions and prices without notification.

9.10. Right of admission reserved.

9.11. Terms & Conditions are subject to change; please check before arrival.