Terms and Conditions

All visitors are subject to the following Terms and Conditions:-

Things you need to do

• Arrive at least 20 minutes prior to your first game time.
• Turn off your mobile phones at all times during your visit.
• Have one responsible adult to accompany every eight children under 12 years old.
• Wear flat shoes with a sole that grips.

Health Advice

• Laser Quest is not suitable for anyone wearing a Pace-Maker or similar device.
• Asthmatics and epileptics must advise a member of staff prior to their game. Asthmatics are advised to bring their inhaler.

Game Rules

• All players must obey the game rules:
  1. No running or walking faster than the speed necessary to stop in the distance that you can see is clear.
  2. No physical contact, with either other players or the arena scenery.
  3. No climbing, sitting or lying down.
  4. No abusive language.

House Rules

• No photography.
• No food or drink in the briefing room, airlock or game arena.
• No alcohol, no smoking, and no chewing gum.

Game sessions

• Game sessions are 20 minutes and include kit up time.
• Playing time is approximately 15 minutes but may vary depending on the time taken to kit up the players.
• Game sessions may be delayed.
• Late arrivals may miss their games, in which case no refund will be given.
• General public games are open to players of all ages and abilities.
• Pre-booked games are not secured unless the appropriate deposit (minimum £10) is received within two working days of the booking being made.
• All games are non-refundable; a complimentary game voucher may be offered at the discretion of the Shift Supervisor.
• All deposits are non-refundable.

Cover Charges

• Customers bringing their own food and/or drink (excluding birthday cakes) will be subject to a cover charge of £1 per person.
• Lost button cell tags will be charged for at £5 each.

General

• All players participate in Laser Quest at their own risk.
• Whilst every effort is made to maintain 28 operational packs there may be occasions when this is not possible.
• All laser packs use class 2 equivalent lasers.
• Scorecards, food and merchandise are subject to availability.
• From time to time Laser Quest Stourbridge Ltd or other authorised parties carry out photography and/or video recording at the venue, which may feature visitors. By accepting these Terms and Conditions, you agree that Laser Quest Stourbridge Ltd or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Laser Quest Stourbridge Ltd or such authorised party (as the case may be).
• Right of admission reserved.
• Terms & Conditions are subject to change; please check before arrival.